Shipping & Returns Policy

SHIPPING

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Dispatch
All orders placed before 12pm AEST in most cases will be processed the same day. All orders are dispatched Monday – Friday. Any order placed over a weekend or public holiday period will be dispatched on the next business day via our warehouse in Melbourne, Australia.

Shipping
Free standard shipping within Australia for all orders $100 or over. Australia Post standard delivery 3-6 working days. Tracking details provided.
Express delivery flat rate $10.00. Australia Post Express Delivery 1-3 working days.
All parcels are dispatched from our warehouse in Melbourne, Australia.

International standard shipping with tracking details from $20.00 AUD. If you would like further details for a specific order to be shipped internationally, please email us at info@nomadaccessories.com.au.

Please note, in some instances, there may be local & international delays experienced due to COVID-19 disruptions and/or extreme weather conditions with Australia Post. Nomad Accessories Group Pty Ltd t/a Nomad Accessories accepts no responsibility for such delays.

RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nomadaccessories.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@nomadaccessories.com.au.

Please make note, we do not refund or exchange due to perceived colour variations of designs due to inconsistencies between computer screen and real-life product. If you are unsure of colour or have a question in regards to the design / product, kindly email us at info@nomadaccessories,com.au and we will be more than happy to talk you through our product range before you purchase.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@nomadaccessories.com.au.